I passeggeri che desiderano esprimere un giudizio sul nostro servizio on line e telefonico, possono rilasciare la loro recensione sulla nostra pagina business di Google, sul profilo Trustpilot, sul profilo Feedaty oppure direttamente sulla sezione apposita del sito Traghettilines.
I giudizi e i commenti pubblicati in questa sezione possono essere inseriti esclusivamente tramite apposito form di gradimento che viene inviato agli utenti una volta che hanno ricevuto i biglietti.
Voto medio
Basato su 52319 Recensioni
5
45497
4
5381
3
667
2
256
1
518
Il 98% dei nostri clienti consiglia il nostro servizio agli amici.
Alison
Very clear information and extremely efficient customer service
Ellen Irene
User friendly and easy to use. Received payment confirmation and tickets on email at once after transmittal.
Bosua
I had to type some things, like the names of the family a couple of times.
Gajardo
This was not a good experience . Your instructions originally said p get the tickets at the ticket office which made me wait 25 minutes to get the printed tickets when it would've been faster for me to get them on site and not pay a booking fee. The point was to save time and it ended up being more money more time and a not so pleasant experience . I would say no point of paying extra $10 !!
Dear Customer,
the ferry company requires the original ticket to access the boarding, the ticket must be collected at the ticket office of the port before departure. The reservation is helpful to secure a place on the ferry, in order not to arrive at the port and do not find a place available to travel.
Thank you, Ok-Ferry Staff
Gattman
The booking was easy enough. Would be nice for the documents/tickets to be translated into English.
Ian
booking system was very easy to use. Would recommend it to anyone.
Saner
Only one problem, it's impossible to book a one way Ticket!
Tarbine
very good
Rzayev
User friendly site, provides great options on the itineraries, pleasure to deal with.
Gustavo
Thank you for all your kindness
Sylvie
Fast and efficient :)
Patrick
Deutschsprachig, schnell & unkompliziert. Mitteilungen erfolgen prompt. Absolut empfehlenswert. AAA+++
Debora
It was easy to book the tickets online!
Uwe
Super Einfach Schnell und Übersichtlich
Carlier
Je ne peux vous répondre les textes que vous m'avez envoyés sont illisibles. Où est mon billet????
Cher Client,
nous avons envoyé vos billets à l'adresse e-mail que vous avez spécifié dans votre demande de réservation en ligne. Veuillez vérifier dans votre boîte de reception ou dans les courriers indésirables. Pour plus d'informations vous pouvez nous contacter par email : reservations@ok-ferry.fr.
Cordialement, l’équipe Ok-Ferry
Layla
Simple and easy to use.
Peter
alles ok für mich! Professionell!
Vera
Die Fährbuchung war problemlos. Das Umtauschen in Tickets hat auch reibungslos geklappt - keine Wartezeiten. Wir sind sehr zufrieden. Auch beide Fähren waren pünktlich. So macht es Spaß.
Jacques
Facilité, rapidité ,droit de réservation sur internet un peu élevé.
Berthier
Rapide et efficace mais frais de gestion important
Christina
It was simple to get buy the tickets!
Carles
Votre service est totalement insatisfaisant. Je n'ai reçu que la moitié des billets :celui de retour mais pas ceux de l'aller. Vous donnez une adresse email qui ne fonctionne pas !
Cher Client,
nous avons envoyé tous les 2 billets à l’adresse e-mail que vous avez indiqué dans votre demande de réservation. En tout cas, nous renverrons votre billet. Veuillez nous faire savoir si vous l’avez bien reçu. Si vous avez besoin d'informations supplémentaires, vous pouvez nous joindre à reservations@ok-ferry.fr.
Cordialement, l’équipe Ok-Ferry
Oláh
fast and efficent. thanks you!
Reinitz
Excellent!
Philippe
Billets en italien (et donc difficile de vérifier par soi-même s'il y a des erreurs). Nationalité des passagers incorrecte car italienne par défaut(?!). Par contre service clientèle (reservations@ok-ferry.fr) très réactif et courtois, merci à eux pour les réponses aux questions découlant de ce manque de précisions préalables.
Cher Client,
malheureusement la compagnie maritime peut émettre des billets seulement en italien, mais il s’agit d’un bon que vous devez changer au port avec les billets originaux avant l'embarquement, donc la nationalité déclarée sur le voucher est insignifiante.
Bien cordialement, l’équipe Ok-Ferry
Jing
Quick response
Susanne
die Buchung und meine schriftliche Anfrage wurden prompt erledigt. Ich kann ok Ferry nur weiterempfehlen!
Annette
very good service, very helpful, good website
Jana
It is a quite expensive, if I have booked more tickets.
Ann-Charlotte
If we come to Capri again we would surely use your services again.
Virginie
Very easy to book and website very clear.
Roberts
Excellent service. Very speedy despatch of tickets. Web site very easy to use.
Kenneth
Service was prompt and pleasant. I would recommend using ok ferry to others. I plan to book another trip with them shortly.
Christina Leow
Very prompt and clear in their reply of my queries.
Noel
I needed ferry tickets from Naples to Sorrento and I was pleasantly surprised at how easy it was booking with Ok-ferry. I was a little concerned when I received an email asking for payment when I had given my credit card details on the booking page, but I followed their instructions and received the tickets within a few minutes of paying, by return email. I would use this company again.
Susan
excellent , tickets arrived by e'mail the next day. easy booking system to follow
Klackl
Hervorragende Betreuung. Nach bereits erfolgter Buchung via Internet erfolgte telefonischer Rückruf seitens OKferry, welche mich auf eine verbesserte Verbindung, welche noch dazu günstiger war, hinwiesen und völlig unbürokratisch die Änderung in der Bestellung vornahmen. Grazie a voi e tanti saluti da Vienna!! Dr.Klackl
Robert
Excellent service
Jorge
Excellent service.
Norbert
Sehr gut, sehr schnell, alles super
Klaus
I paid 111 €, but the cost of the Ferrys is only 66 €. for me the difference is to high
Dear Customer,
following a verification of your dossier WT15E44126, we have noticed that the total payment was EUR 84.80, not EUR 111.00, as specified in the summary sent by email. Therefore we kindly ask you to check the payment with your credit card to make sure everything is correct.
Best regards,
Ok-Ferry Staff
Isabelle
Site internet très lisible et facile d'utilisation. Les billets m'ont été transmis par mail dans l'heure...
Aleksandar
When I was preparing the booking of the tickets all steps were pretty simple. Only problem that I had is the payment. I did the transaction but there was no booking. I got the mail from the support team which was OK but when I redo the payment through secure web link was blocked. On the end it show that payment was not successful which was wrong. I got an e-mail with confirmation and the tickets.
Michel
Clair et efficace.Merci. En revanche, votre "consentement" (obligatoire) en fin de questionnaire est très critiquable....
Aleš
Everything was perfect.
Demuth
sehr gut und freundlich
West
Very efficient and easy
Eva
Ausfüllen des Formulars ist einfach (wenn man alle Masse der Fahrzeuge hat). Leider steht erst nach Abschluss der Buchung, dass man eine ganze Stunde vor Abfahrt da sein muss. Diese Info gehört an den Anfang des Buchungsvorgangs! Hätte ich das gewusst, hätte ich eine spätere Fähre gewählt.
Robert
Absolutely hitch free. Couldn't print but ticket office obliged instantly. Eurail could learn a lot from SNAV.
Andrew
Easy to use and fast confirmation of booking. Tickets sent by email next working day. No hesitation in recommending to others and I'll definitely use again
